General Info 

What is Puptown Girl Box?

Puptown Girl Box is a subscription box for YOU & YOUR DOG! We make it classy to be a crazy dog lady by delivering modern dog-themed gifts to your doorstep every month.  

What comes inside a Puptown Girl Box?

When you sign up for Puptown Girl Box you  will receive a box filled with 2-3 carefully curated and premium hand-selected, dog-themed gifts for you including, apparel, accessories, jewelry, home decor, art, stationery & more! You will also receive 2-3 gifts for your dog including treats, toys, apparel and grooming products. 

How much does Puptown Girl Box cost?

Our Puptown Girl Box has three different payment plans as follows. Monthly plans are $39.99 USD plus shipping, and you are billed every month. 3 Month plans are $113.97 USD (SAVE %5) plus shipping, and you are billed every 3 months. 6 Month plans are $215.95 USD (SAVE %10) plus shipping, and you are billed every 6 months. All plans and shipping costs are in US dollars. If  you live outside of the US, your bank will automatically convert the charge into your local currency. Exchange rates will apply.  

I want to get a Puptown Girl Box but how do I pawsonalize it if I have more then one dog?

We definitely want all of your pups to  receive goodies! As a subscriber you have the ability to to change your pawsonalized preferences (dog size & gender) in your account settings under subscriptions at any time, however please be sure to make any changes by the last day of each month.  After the month we will be busy packing your box in preparation for shipping and changes can no longer be made or if so will not be reflected in that month's box. 

How often will I get this box?

You will receive a new Puptown Girl Box  every month. From time to time we will also offer an EXCLUSIVE limited edition box available in our SHOP that you may also opt in to if you wish.  

Subscribing 

What type of payment do you accept?

Currently we accept PayPal, debit and credit cards from Visa, MasterCard, and American Express. 

What currency do you use?

The only currency we use is US dollars. Currency exchange rates will apply if you are located outside of the United States.  

I thought you were a Canadian company, why are your prices in USD?

We are indeed a Canadian company located in Ottawa, Ontario Canada and proud of it! Please rest assured that the cost of our boxes were calculated in CAD and cost approximately $53 CAD, and were then converted to USD to fit Cratejoy, the leading subscription platform that ensures the best shopping experience for our subscribers. The products we offer include apparel, jewellery, home decor etc. which are often handmade from independent  artisans, therefore every box will offer over an above the subscription price paid. 

If I'm not interested in a certain theme, can I skip a month without losing my subscription?  

At this time, only people who are subscribed to a month-to-month plan have  an option to skip a month. Simply log in to your account, and you'll see your current subscription information on the left-hand side. Click 'EDIT button. On the  next page, click the button that says 'Skip a Shipment'. This will show your old renewal date, and your new renewal date. Just confirm the change and you're good to go!  Please note that you can only skip one  month at a time. If you need to skip more than one month, you will need to momentarily cancel your subscription. 

Your boxes sold out before I had a chance to sign up. What can I do?

Thank you so much for your interest in our boxes! We would recommend joining our Wait List HERE, so that you will reserve your spot in line for upcoming boxes. When new boxes become available we contact the next people in line on the list, and send  them a private invitation link via email. 

Why is my credit card being declined? I know it works; I use it all the time!

We're a Canadian business, and as such  non-Canadian banks will view your Puptown Girl Box purchase as an  international transaction. For some reason, a  handful of US banks disable international transactions by default. No  worries though! To fix the problem you simply need to call your bank and ask them to  enable foreign transactions. Your card should then work!   

Shipping & Tracking 

When will my box arrive & can I track my order?

Your box will be shipped out between the 7th and 11th of each month! You will receive a confirmation email with a tracking number to track your box right to your doorstep! If located in the United States or Canada you should then receive your box between an estimated 5 to 7 business days after it has shipped! All international orders are shipped via USPS and have an estimated 7 to 21 days for delivery.   

Do you ship to my country?

Yes! We ship worldwide! All U.S. orders cost $8 US to ship, Canadian orders $13 US, and International orders cost: $20 US to ship.    

When will my Puptown Girl Box be shipped to me?

We ship between the 7th-11th of every month. Orders placed up until the 4th day of the current month will ship out between the 7th-11th of the month. Monthly re-bill is charged on the 15th of every month! 

For example: If you purchase your subscription on the 1st of January you will be charged that day and you will receive our February box between the 7th-11th of the following month! You will be charged a re-bill fee on the15th of February for your February box after you have received your first box!

Which carrier do you use to ship your packages?

We use United States Postal Service (USPS) for all of our US and international shipments and Canada Post for  our Canadian shipments. You can track your packages at http://www.usps.com. and http://www.canadapost.ca respectively. 

Can I change my address if I've moved?

Yes of course! Simply log in to your account on puptowngirlbox.com and edit your information. Please be aware that we will need your new address by the last day of the month (at least one week before shipping day). We  begin printing shipping labels on the 4th, and once a shipping label has been printed we can not alter it. If you need any help with updating  your address, please let us know at support@puptowngirlbox.com

I am an international customer. Will I have to pay any additional fees?

Depending on your countries laws and  regulations, you may have to pay  additional customs fees. Sadly, this  is beyond our control. In our experience this doesn't happen very often. You may also be subject to a small fee from your bank for purchasing  from a foreign country. Again, this is NOT a fee from Puptown Girl Box  and you should discuss it with your bank.  

Accounts & Billing 

When will I be billed?

If this is your first time signing up you will be billed immediately for your first subscription. After that, you will be billed on the 15th of the month for your next box.  

How do I log in to my account?

You can always log in to your account by clicking the "LOG IN" button in the upper right hand side of our home page

What can I do within my account?

You can edit your account settings. This includes your email and password for the account. You can edit your shipping address. If you have moved recently, or  you noticed a mistake with your address,  please edit this as soon as possible to ensure that your Puptown Girl Box is delivered to the right place!  You can also update your credit card information,  

On the left hand  side of the screen you will see your ACTIVE SUBSCRIPTIONS. If you click the 'EDIT' button, you will be taken to a page where you can see the different options for your subscription. If you click 'Skip Next  Renewal' this will allow you to skip your next billing cycle. 

This page is also where you can change your plan to either the monthly, 3 month, or 6 month plan. This is also where you go if you need to cancel your subscription, or if you need to reactivate an already cancelled plan. If  you have any questions about your account or how to use any of these features, don't hesitate to ask us at support@puptowngirlbox.com. 

How do renewals work?

When you sign up to Puptown Girl Box you  will be charged immediately for the  subscription box plan you have  chosen (monthly, 3 month, or 6 month plan). Once your  subscription cycle is over, you will be re-billed for the same cycle until you decide  to switch to a different plan or cancel your subscription. For example:  Monthly Plans: Renewals take place on the 15th of every month. You will be charged for one box every month unless you have changed your plan. 3 Month Plans: Renewals take place on the 15th of the month, after you have received 3 Puptown Girl Boxes. You will be charged again for another 3 boxes, unless you have changed your plan. 6 Month Plans: Renewals take place on the 15th of the month, after you have received 6  Puptown Girl Boxes. You will be charged again for another 6 boxes, unless you have changed your plan. 

My renewal failed. I don't want to lose my subscription! What can I do?

Don't panic! You have until the last day of the month to make sure your credit card information is updated correctly. Our system will automatically attempt to charge your card the following day. Update your info and you'll be all set! 

Refund & Exchange

What's your Refund and Exchange Policy?

Puptown Girl Box only accepts returns and/or exchanges for items that are damaged defected, or the size sent was not the size which was ordered.  

Due to our highly fluctuating inventory. we cannot guarantee that we will have the specific item(s) in stock, but we will try our best to make it up to you! Any replacement products will be shipped with your next month's box. 

Cancelling Your Subscription 

I need to cancel my subscription. How do I do this?

We're sad to see you go! (insert sad puppy  dog eyes here). Simply login to your account at puptowngirlbox.com. From there you will see a list of active subscriptions. Click EDIT to get into the subscription and then click CANCEL SUBSCRIPTION

You will be billed for any subscriptions remaining in your cycle, but your subscription will not renew after that. If you have any questions  whatsoever regarding cancelling please get in touch with us at cancel@puptowngirlbox.com.   

Monthly Rebillable Subscriptions can be canceled at anytime in your Account settings. If you’ve already been billed for this month’s box, your cancellation will take effect in the next billing cycle. 

Our discounted 3 & 6 month packaged subscriptions may also be cancelled, but you will be charged for the entire term until the subscription period is over. For example, if you choose a 3 month subscription at the discounted rate and want to cancel after the 2nd month then you will still be charged for the 3rd month and receive a box! But you will not be re billed after this! The purpose of the packages are to insure you are subscribing for a longer period of time which gives you the benefit of the discounted rates!

When do I need to cancel to ensure I am not billed again for the next month?

Make sure you cancel your subscription by the 14th day of the current subscription month. Otherwise, you will be billed again on the 15th of the month and will receive the next box.  

I had to cancel my subscription in the past, but I wish to rejoin.

Pawsome! We're so happy to have you bark  (insert tail wag here). All you need to do to begin receiving Puptown Girl Boxes again is to log in to your account.  You will see your subscriptions on the left hand side of the screen.  Click the 'EDIT' button. On the next page you will see a button that says 'REACTIVATE SUBSCRIPTION'. You will have to select which plan you would like, and re-enter your information, including credit card info. If you have any issues in reactivating your account, please email us  right away at support@puptowngirlbox.com and we'll help you out!  

Reviewer, Vendor, Dog Rescue & Media Inquiries 

I sell items that would be a good fit in your box! 

Wonderful! Send us more information about your business/products to  submissions@puptowngirlbox.com. You must also be willing to send us FREE samples of the items. Unfortunately, due to the amount of inquiries we receive, we can't respond to every email. If we're interested in your items we'll let you  know!  

We are a dog rescue, and would like to become a beneficiary.

Pawfect! Please send us more information about your dog rescue including non-profit/charity registration number to hello@puptowngirlbox.com.  Unfortunately, due to the amount of inquiries we receive, we can't respond to every email. If we're are able to add your rescue as a beneficiary we'll let you know!  

I would like to run a giveaway on my blog/website. Are you able to donate one of your boxes?

This depends on the different types of  promotions we already have planned for the current month, but we'd love to hear more information!  Please email us at submissions@puptowngirlbox.com with the subject line: GIVEAWAY PROMOTION, and we'll get back to you as soon as we can.  

Will you send me a free box in exchange for a review?

Thank you for your interest in reviewing a Puptown Girl Box. Currently we are working on setting up an ambassador program that will give our current dog-loving subscribers with a strong social media following the chance at free monthly boxes in exchange for reviews.

If you're interested in the potential to be a reviewer you can subscribe to Puptown Girl Box now at http://www.puptowngirlbox.com.

I would like to interview you for my blog. Are you interested?

Thank you! We'd love to! Please email us at submissions@puptowngirlbox.com and tell us more information about the interview. If we are able to fit an interview into our schedule, we'd be more than happy to take part.
 
Didn't find the answer you were looking for? Contact us at support@puptowngirlbox.com  

Ready to subscribe to Puptown Girl Box?

Get handpicked dog-themed items delivered right to your door each  month! Or give it as a gift for the dog-lover in your life! Get started now!